Service Scope
Z3VPN provides subscriptions for cross-border access and network acceleration, with support for Windows / macOS / iOS / Android / Linux. The service includes subscription details in your account, client access, and a directory of available routes. The specific offering is determined by your selected plan and the information shown in your account.
The service does not include memberships, content licenses, or paid benefits from third-party websites. When visiting international websites, you must still follow the destination platform's regional, account, and content rules. A route connection does not guarantee that a platform will allow access or that all its features will be available.
Accounts and Subscriptions
No email address is required; you can register with a username and password. Keep your login details and subscription link secure. A subscription link is an access credential and should not be shared publicly. If you suspect your credentials have been exposed, change your password, then check your subscription details in the panel or submit a support ticket.
There is no limit on the number of devices connected at the same time, for use by the account holder on their own devices. This does not permit reselling, renting, publicly distributing a subscription, or sharing an account with others. You are responsible for activity under your account, though responsibility for unusual activity will be assessed based on the specific circumstances.
Monthly subscription traffic resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Traffic packages remain available until used and do not expire. Before choosing, review plan prices and billing methods. Do not confuse the monthly subscription reset rules with traffic packages.
Acceptable Use
You must follow the laws and regulations applicable where you are located and to your use of the service, and use the service only for lawful purposes. You may not use the service to commit fraud, infringe rights, carry out malicious attacks, distribute malicious software, obtain data without authorization, or engage in other unlawful activity.
Do not disrupt routes or other users' normal use, probe or damage the service systems, or abuse service resources with automated requests. When using third-party platforms, you must also confirm that your account permits the intended use and follow their rules. The service cannot replace any authorization you are required to obtain.
Availability and Liability
Connection performance depends on your local network, device settings, carrier routing, the status of destination websites, and maintenance schedules. The route directory may change due to maintenance and network conditions. The service does not guarantee consistent performance across all regions, at all times, or on every third-party platform.
If you have connection issues, first check your subscription status and client settings. Then submit a support ticket with a description of the issue and any necessary error details. Do not include your password or complete subscription link. Responsibility for issues involving third-party content or configurations modified by users will be determined based on their actual cause.
Liability will be determined according to applicable law and the specific facts. These terms do not exclude liability that cannot legally be excluded or limit consumer rights that users have under applicable law.
Refund Requests and Processing
You may request a full refund for any reason within 60 days of your first payment. To apply, sign in to the user panel and use the support ticket page to state that you want a refund and provide the relevant order details. You do not need to cite a connection issue as the reason.
Refund reviews are based on account, order, and payment records. Confirm which order your request concerns in the ticket. The ticket response will provide updates on processing. This page does not set a payment arrival time, fee deduction, or usage threshold beyond the facts stated here. If you have questions about an order record, you can provide additional details in the same ticket.
Account Termination and Changes to These Terms
For unlawful use, resale or sharing, system attacks, or continued disruption of the service, Z3VPN may suspend related access, restrict account functions, or terminate the service based on the risk involved. Decisions should be based on verifiable information. If you disagree with an action, explain the circumstances in a support ticket. Account actions do not automatically remove any refund or appeal rights available under applicable law.
Updates to these terms will be published on this page with a revised date. Changes that materially affect user rights will be explained through an on-site announcement or a notice in the user panel. Changes will be applied in accordance with legal requirements, and updated terms will not retroactively reduce existing rights under orders that have already taken effect. See the Privacy Policy for information about how account data is handled.