Submit connection, subscription and order questions through the user panel. Keep your issue details and support history together for easier follow-up.
You need to sign in to submit a ticket. No email address is required; create an account with a username and password.
Support tickets in your account are the only available contact option. No support email or Telegram account has been announced, and we don't list unverified contact details.
Use tickets for connection issues, subscription setup, data usage checks, payment orders and refund questions. Sign in to the relevant account to submit a request and add any follow-up information to the same ticket.
Return to your ticket to check for a reply. Response times depend on the complexity of your issue and the current support queue; no fixed response time is guaranteed.
View ticket history →No support email address has been announced. Submit your issue details or screenshots through a ticket.
Email support and email response times are not currently available. For account-related issues, use the user panel.
No Telegram support account has been announced. If someone contacts you claiming to represent support, verify their details through this site first.
Telegram support and instant replies are not currently available. Check replies to your ticket in your account for updates.
Include your platform, client name, selected region and route type. Say whether the issue occurs during import, connection or access. Add approximately when it started, the exact error message, and whether it still happens after changing routes or your local network.
Before attaching screenshots, hide sensitive account details. Never share your password, full subscription link or access token; the error message and relevant app screen are enough.
Submit the order number, plan name and a description of the issue from the relevant account. For payment questions, mention the payment method used: Alipay / WeChat Pay / USDT. Before attaching proof of payment, hide any unrelated personal or payment information.
Monthly plan data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain valid until used and never expire. When asking us to check your usage, specify your plan type and describe the difference between the panel's figures and what you expected.
Z3VPN offers a 60-day money-back guarantee. To request a refund, include the relevant order details and your request in a ticket. See the Terms of Service for the full policy.
While waiting for a reply, you can check your setup against the guides. If you already have a ticket, add information to that thread so support can continue troubleshooting in context.
Explain whether the issue affects all access or only a specific website or tool. If only one route is affected, include its name rather than saying only that “it doesn’t work.”
After trying the steps suggested in your ticket, reply with the results. If the error changes, include the new message; there's no need to open another ticket for the same issue.
New to setup? Start with the quick-start guide. For subscription management and routine troubleshooting, continue to the full user guide.
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